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Our specialty dental practice recently became a new Tracker client. We had the fortunate experience of having Dalida as our in-office trainer. She made the transition from our previous software as smooth as possible. She is friendly, knowledgeable and helpful. She made sure that everyone at the office was comfortable with the transition. Also, thanks to Kelly at head office for answering all of my questions.

Lea from Dr. Daniel Zimmermans office. Just received the Tracker 11 upgrade. I spent an hour and a half today with Kirk on training session. Kirk was very kind and patient. Dr Zimmerman and I are very grateful for his compassion and guidance. We highly recommend him!

Thank you very much Ky. Your help today trouble shooting our problem was excellent. Your patience with us was above and beyond. The transition from Tracker 10 to Tracker 11 has a real learning curve and you helped so much to balance with our batch payment. We can go home now. Thank you. You are a great asset to your company.

Dan at Tracker and all Tracker employees are extremely helpful and always available and have the right answers. I recommend them 100%. I have been using them for 10 years now within the clinics I have been working in and have never had an issue. I am always able to let anyone know my experience if any one has questions about how Tracker is in the Dental clinics.

My office uses Tracker for our dental software. We were experiencing some issues with the automatic email system and I had left a message on the Tracker help line. One of the employees, Neil, called me back the very next business day and resolved all the issues I was having. He was knowledgeable, pleasant on the phone, and explained all the technical issues I was experiencing in very easy to understand terms. Would recommend!

Nick from Tracker Support was awesome! Helped me so much in less than 5 minutes. Everyone should use Tracker and hopefully you get Nick to help you! Amazing amazing amazing!

I have been a client of The Bridge Network for 20+ years. I love their software and the frequent updates and most definitely the care and immediate response from the tech support representatives. Shout out to Jerome, John and Dalida!

We have had a few issues due to a power surge and I have called Nick at Tracker support 4 times today. He is without doubt the most patient person I have spoken to there. He is friendly and very knowledgable. He fixed our system and seemed happy to do so, even after the fourth call. Thanks Nick, you are a star (or a 5 stars)

Garcia Dental Care-Queen has had the pleasure of being trained by Theresa ( a Tracker Trainer) while we transitioned from Tracker 10 to Tracker 11. She is very knowledgeable in her field enabling us to feel confident and comfortable moving forward with Tracker 11. She was helpful supporting us in person and virtually.

Spoke to Ky . I had the most amazing experience. He took his time and answer all my questions as well as listening of every little details I have a concern with, I fell more confidence today after talking to him regarding updated some medicals forms. In general he knows very well what he is talking about. He also took his time to ask me otter things about the program in case I wasn't sure. He is a great support hopefully stay with tracker forever.

MD is very professional. I am impressed by his knowledge for tracker.Most important is attitude to the customer. He is very patient to my poor knowledge about tracker and Technical skill.I learn a lot today from him.He is best one so far for me to communicate with tracker.

We were having issues with insurance cheques and Dan at Tracker Support helped me along the way. It took us a few weeks of back and forth but he followed up with me every week to work on the issue at hand. Tracker Support has been a great help to us for many other issues as well and I would recommend this program to any office.

NICHOLAS from customer support deserves a big fat raise. He was SUPER HELPFUL, courteous, and went above and beyond helping us get our covid screening templates and confirmation messages up to a top notch level of quality. I really appreciated his ease and proactivenes. In 8 years of working in dentistry, I must say that after speaking with HUNDREDS of customer service representatives, Nicholas' customer care and work ethic goes UNMATCHED with anyone that has been on the other end of the phone line trouble shooting with me before. THANK YOU !!! Keep making people laugh. You made my day, and I know you will bless many others!... GIVE THIS GUY A RAISE!!!!!!!!!!

I had a pretty dire issue and called Tracker Support. Was greeted by Nicholas who helped resolve my issue in no time. Nicholas, it is always a pleasure to work with you. I know that I am in good hands when you pick up. While Tracker Support is incredibly helpful, I do find that Nicholas goes above and beyond. Thanks again! - Sarah

I have had a few questions I had called in about in the past that did not seem to be resolved given the answers I was explained. Thank you Jeffrey for your help last Friday, you were a five star rating. , I clicked off 4 for now until we see the result of the other matter that you are attending to this week. Again, you made it very easy for me to understand and were patient when explaining how the errors were occurring.
I do hope to get you on the phone should we encounter another question here at Mint Dental.
Regards,
Kim

Ky was simply amazing!! Sooo helpful and thorough, making sure I was learning in the process with him! He was patient and totally knew his stuff! I want his support each time I call!!

Today I had the pleasure of speaking with Nick. I never take the time to write reviews however I feel this experience is worth the effort. Not only did he resolve my complicated accounting challenge in a very timely manner, he was also very friendly, professional, patient, hilarious and turned a frustrating situation into an enjoyable learning experience. I highly recommend this company based on my assistance today. Nothing short of spectacular customer service!!!

I had the pleasure of speaking with MD. He was very patient and answered all of my questions without hesitation. One the best tech support services ever received. Thank you MD!!

We recently switched over to digital charting with Tracker (previously only using the practice-management software) and both the phone support and in-office training have been awesome! Both trainers (Jessica and Danika) brought 'pearls' of insight from their own experiences using Tracker chairside in their own offices.

Tracker's e-services are absolutely fantastic! Our office has been able to save so much administrative time with features like E-forms, two way texting, and reviews! The e-forms have truly allowed our office to run much more efficiently, especially considering the new COVID protocols.

Additionally, every time we have a question the teams at tracker always returns calls promptly, and ensure all our questions are answered. They often end up teaching us more about some of the powerful tools tracker has, in such easy to understand ways. I've also attended some of the webinars, and they are really great info sessions that help you better understand the full capacity of the software.

Thank you!

Dan was amazing to deal with! He was kind, and understanding and was able to help resolve my problem quick and efficiently! He not only helped fix the problem but also explained how I can avoid it going forward. Great experience! Thank you!

Nick is a complete gem. Super helpful and a delight to speak with. All of Tracker support has been amazing. Nick goes above and beyond. Thank you for making the transition to Tracker so pleasant!

Five star rating in my eyes for two team members at the Bridge Network! When you are stuck in a comfort zone as I was for over twenty years and then you learn something new.......well I'm all for it, but as an individual you are only good as the Tech people pushing you to be better. Kudos go out to Kirk and Nicholas who have been my mentors through this transition, they have kept the smoke coming out of my ears to a minimum. Thanks Gentlemen!
Pat Semeniuk
Dr. Bourgon's Dental Office

I come from an abeldent background and have been using tracker for over a year and I would never want to go back. Tracker is so user friendly and efficient. I call support for help and they are always so pleasant and really know what they are doing. MD was an amazing help as well with my last question. Keep up the great work!!

IT support is fully knowledgeable, responds in a timely manner and is super punctual with over phone appointments. Today Dan did some necessary updates on our Tracker software and fully explained what was being done. He was professional and provided answers to my several questions. We have always been happy with their service from day one whether it was IT support or calling in to as a quick question. Thank you so much for your professionalism and expertise!
-Lawrence Midland Dental Centre-

I have been a Tracker user for the last 16 years, as long as I have owned my practice. I have always been very happy with the system. It all flows well, integrates the charting, x-rays, and reports so efficiently. I have to add that what they have done to help with the new COVID protocols is so impressive. We have automated the screening tools to be sent to all patients prior to their appointments, have set up a virtual waiting room, and many other very useful additions. GREAT work and always good support. Thank you, John, Neil and the Tracker Team!

Our trainer was fabulous and really made the new Tracker 11 program easy to navigate. Training should always be this fun! Many new programs that are very useful with social distancing and keeping your patients up to date with changes. Lots of helpful data for managers to track staff performance and patient retention. Also have to say the technicians that offer support for the Tracker program are amazing and always ready to help with any problem big or small.

User friendly software, both the UX and UI are excellent, and the trainers are knowledgable.

I just finished a live webinar offered by them. The information provided was concise, relevant and genuinely helpful. I find that their in-office training very much the same. Great trainers and great people!

Just wanted to say thank you so much to Dan G. , for all his help and for being so patient with all the questions we had. Have a wonderful day, Cheers! - Soula