Patient safety has always been a top priority for dental practices, but now more than ever, it must be at the heart of every business process as doors reopen and patient volume soars. Technology that enables more routine administrative functions to be performed remotely and minimizes face-to-face contact can have a wide-ranging and positive impact on operations. The right technology can help to advance patient safety in several ways at once: by reducing in-person interactions between staff and patients, eliminating the risk posed by shared contact with clipboards, payment terminals and registration tablets, and enabling remote and touchless billing and payment options and insurance validation.
Where dental practices will see the most immediate benefit is in the adoption of contactless payment methods. Reducing contact with cash, credit cards, and payment terminals should be top-of-mind for your practice, as the topic is already resonating with consumers and businesses over social media. You’ll want to be ready to say “yes” when your patients ask if your practice accepts Apple Pay, Samsung Pay, or Google Pay or online payments. This will also result in less time and contact with the front desk and billing office, for which patients will be grateful.
In these tough economic times, it’s also important to think about your patients’ financial health. Being able to offer recurring payments to patients whose ability to afford dental treatment may have been affected by the downturn in the economy will mean increased patient loyalty. Having technology that can create customizable payment plans will ensure that lack of immediate funds is not a reason that patients delay treatment. Patients will appreciate your willingness to work within their circumstances and reward you with their continued business.
Dental practices should also look at other ways to reduce time spent in the office, such as digital patient pre-registration and insurance verification tools that give patients the freedom to complete and submit their information in advance of their visit. This one step greatly reduces the threat of cross-contamination from person-to-person transfer of pens, clipboards, tablets, and insurance cards. The most vulnerable patients also require increased safety measures such as optional telehealth visits and secure text messaging that allows them to wait safely in their cars (and not the waiting room) until the dentist is ready to see them.
Think about what it will take to get your practice ready to meet the needs of patients in today’s changing environment, and take the opportunity provided by the recent slowdown in patient visits to re-envision your practice and institute some new best practices with patient safety at the forefront. A good place to start is with your payment options – get the right technology in place now and train your staff on how to use it so that you’ll already be up and running when your patients call for their overdue appointments in the upcoming months. They’ll appreciate your concern for their safety, and you’ll enjoy their increased loyalty and smoother operations.
If interested to learn more, please call us at 1-855-956-2597 and we’ll be happy to answer any questions you may have. www.gotracker.com/RectangleHealth