Support

Ready and willing to help when you need us

  1. Click on the “DOWNLOAD SOS” button to initiate the download.  If you are unable to open the link, right-click on the button and select “Save Target As…”
  2. Run the downloaded program.  Some browsers may require you to download and run or save the program and then run.  In some cases the program will be located in your Downloads Folder.  The program name is SplashtopSOS.exe
  3. After you have opened and are running the program, please give the 9 digit number provided to your Tracker Support Representative.
  4. Keep the Splashtop program window opened during the entire session and do not close it

Download SOS

 

Client Streamer

For one-on-one support, please download Splashtop to communicate directly with a Tracker Support Professional.

After the installation is done please replace

“MY OFFICE NAME” to THE NAME OF YOUR OFFICE

and leave all other text as is (please see example below).
No other changes are needed during the installation.

Change to Practice's Name

Download Splashtop

Having access to a knowledgeable and an experienced technical support team not only gives you accurate information, but also provides you with the most complete support for Tracker.  After all, who better to answer your questions about Tracker than a Tracker expert?

Call us toll-free: 1-800-922-7434 ext. 2

OR

Email us at: support@gotracker.com

OR

Fill out the form on this page and a Tracker Expert will contact you shortly.

Hours of Technical Support:

Monday – Friday: 8:00 am – 7:00 pm EST 

After Hours Emergency Support Available: 

Weekdays: 7:00 pm – 10:00 pm EST

Saturdays: 9:00 am – 5:00 pm EST

Sundays: 12:00 pm – 4:00 pm EST