System Requirements

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Updated February 8, 2019
If you are considering purchasing a new computer the minimum system configuration is recommended and we ask that you acquire a system that meets or exceeds this configuration. In building this configuration list, we have listed hardware and software that is readily available to the consumer. If you already have equipment which you believe may run Tracker please contact us.

Single/Workstation Configuration

  • Windows 7, Windows 8 or Windows 10 installed using a 64-bit or 32-bit architecture. (PRO OR ENTERPRISE ONLY)
  • UAC must be disabled where applicable
  • Microsoft .NET Framework 2.0 (Tracker 10)
  • Microsoft .NET Framework 4.0 (Tracker 11)
  • Microsoft .NET Framework 3.5 must be enabled
  • Some digital x-ray devices may not be compatible with 64-bit OS, check with the manufacturer for 64-bit drivers.

 

  • NOTE: Tracker 11 provides offices with the Microsoft SQL Server Express 2012 R2 Database Engine. This version of SQL Server provides for up to 10GB databases. Larger offices whose database storage needs may one day exceed 10GB should look into upgrading to a full version of Microsoft SQL Server.

  • Intel i7 or i5 – 4th Generation Processor (4XXX) or Newer
  • Intel i3 – 8th Generation Processor or Newer
  • 4GB of RAM Minimum
  • 17” .28dpi Colour SVGA Monitor. Widescreen preferred.
  • 1440 x 900 SVGA accelerated video card. Please consult your x-ray vendor for additional video card requirements.
  • 128GB HDD/SSD or larger hard drive

 

Server Configuration

  • Windows 7, Windows 8 or Windows 10 installed using a 64-Bit architecture. (PRO OR ENTERPRISE ONLY)
  • Windows Server 2008 R2, 2012/2012 R2, 2016 and 2019 – All Editions
  • UAC, SMB2 and Opportunistic Locking must be disabled for Tracker 10.
  • Microsoft .NET Framework 2.0 (Tracker 10)
  • Microsoft .NET Framework 4.0 (Tracker 11)
  • Microsoft .NET Framework 3.5 must be enabled

 

  • NOTE: Tracker 11 provides offices with the Microsoft SQL Server Express 2012 R2 Database Engine. This version of SQL Server provides for up to 10GB databases. Larger offices whose database storage needs may one day exceed 10GB should look into upgrading to a full version of Microsoft SQL Server.

 

  • Intel i7 or i5 – 4th Generation Processor (4XXX) or Newer
  • Intel i3 – 8th Generation Processor or Newer
  • 8GB of RAM minimum
  • 15” Colour SVGA Monitor
  • 1440 x 900 SVGA accelerated video card. Please consult your x-ray vendor for additional video card requirements.
  • 500GB or larger high performance hard drive in a mirrored disk configuration. It is recommended to have the Tracker installation on a drive other than where the O/S resides.
  • 200GB of free space for the Tracker Installation.
  • 500GB of free space for Tracker with Imaging.
  • Network Attached Storage (NAS) Servers are not supported.

 

Notes about Intel processors with a suffix of T, M, U, Y

Some Intel processor suffixes indicate low powered / mobile processors (including but not limited to T, M, U, and Y). While these processors work with Tracker, please note that they may run a bit slower then their desktop equivalents. For information on the Intel processor suffix properties please visit the Intel website here.

SmartCam: The original version of the SmartCam Intraoral Camera will only work with 32-bit versions of Windows. However, the new SmartCam and SmartZoom will work on both 32- and 64-bit operating systems.

The Bridge Network provides BackTrack Online Backup for offices with high-speed internet connections. See Backing Up Your Dental Data for more details (Tracker 10, Tracker 11).
If you choose not to use BackTrack, please discuss backup solutions with your hardware vendor.

Laser printer (4MB memory at 8 or more PPM / 32MB for imaging). Due to the variety of printers on the market, please ensure you purchase a business capable printer supporting high volume printing. All-in-one Printer-Fax-Copier machines are not supported for Tracker 10 offices but will work without a problem for Tracker 11..

Uninterruptible Power Supply with power management software is required for Server and recommended for workstations.

If Network Installation: Each machine will require a High performance PCI Network Interface Card. Cabling and hubs should be discussed with your hardware vendor. Cabling, hubs and cards must be 1 Gbit. File Server requires NIC Teaming.

Minimum recommended network speed for computers running Tracker outlined below. Test should be run between the workstation and the server computer.

Desktop machines (wired): 350Mbps write and 350Mbps read.
Tablet machines (wireless): 100Mbps write and 175Mbps read.

IP mappings to server directories will not work with Microsoft Office and therefore is not supported. UNC paths or mapped drives are required.

Remote Control Access is required on all computers. Remote Desktop (RDP) must be enabled on the file server.

Microsoft Word and Outlook 2010 or newer is required for generating letters and emails with T-Word and usage of eServices. Versions of Word and Outlook must match. Full installation version of Office is required or Office 365 Offline Version. Office web, Starter, Basic, Online and Microsoft Store Editions are not supported. Trust Center Settings must be configured for programmatic access.

Please note:
This information sheet is intended to be a guideline for selecting the components to build your computing environment. It is prudent to work with a professional who is experienced in network operating systems, their usage, configuration and proper installation. It is important to select a network vendor whom you can trust. Your vendor should help you make an informed decision and be available to support you.

Additional Clinical Requirements

Charting

Additional Hardware

  • The Topaz Digital Signature Pad can be used for signing clinical forms within Tracker as well as signing documents in Microsoft Word / T-Word and PDF files.
  • A microphone or some other sound input device to receive the sound is required for speech recognition. In general, the microphone should be a high quality device with noise filters built in. The speech recognition rate is directly related to the quality of the input. The recognition rate will be significantly lower or perhaps even unacceptable with a poor microphone.

Imaging

Additional Hardware

  • Imaging can acquire images using video cameras and TWAIN compliant scanners and digital cameras. Imaging can also import graphic files from your hard drive. Please consult the device manufacturer for TWAIN compatibility.
  • Wi-Fi camera functionality is obtained through use of Eye Fi wireless SD cards. Offices will need to have a compatible digital camera, compatible Eye Fi card and a wireless router providing internet access. Note that Eye Fi dependability relies heavily on your wireless access throughout the office and should be assessed by a computer technician prior to Eye Fi setup.

 

Intraoral Cameras

  • The Bridge Network SmartCam is fully compatible with Imaging.
  • Third party USB / firewire intraoral cameras are compatible via streaming video or twain interfaces with installation of manufacturer drivers.
  • Analog devices may require a video capture device (such as the Dazzle DVC 100) and should be thoroughly tested for compatibility.

 

Digital Radiography

  • Imaging can acquire directly from several Digital Radiography sources. Please contact us if you are interested in using CSI to acquire from a Digital Radiography source that is not currently listed.

Additional  Requirements

Printers

The Tracker software requires a laser printer with at least 16MB of memory capable of printing 12 pages per minute or more. If you intend to print images 32MB is recommended.
Bubble Jet and Ink Jet printers are suitable for printing Images but are not suitable for Tracker. These printers print line-by-line, which may not able to shift the paper to print to the bottom of the page properly.
Smart Label.

Intraoral Cameras

The SmartCam Intraoral Camera supports 32-bit O/S only. For 64-bit support please ask us about the SmartCam II or the SmartZoom intraoral cameras.  Some external USB hubs are known to cause issues with the capturing capabilities of intraoral cameras and may need to be disconnected for proper functionality.  Please ensure Hardware Acceleration is disabled.

Smart Label Printer

Tracker can capture patient information and send it to a label printer. This feature prints addresses, next appointments, file folder labels, etc. For this a label printer is required and the Dymo label printers have been tested and work with Tracker.

Antivirus/3rd Party Security

In offices where real-time virus scanning (such as Norton Auto-Protect) is desired, the Tracker directories will need to be excluded in order to prevent performance problems and database corruptions. On the Server you will need to exclude the Tracker folder and its contents.
On each workstation you will need to exclude the ‘C:Program Files\Tracker Work’ folder.

It is also recommended to exclude the following processes for performance improvement:
Tracker 11
C:\Program Files\Tracker Work\TBN.Tracker.exe
Tracker 10
C:\Program Files\Tracker Work\Trackerb.exe
C:\Program Files\Tracker Work\Tbridge.exe

EDI

EDI requires the use of ITRANS and high speed internet. To obtain your ITRANS digital certificate contact ITRANS at 1-866-788-1212.

Incompatible Antivirus/Security Software

Wave Embassy Security Suite
This software is pre-installed with new Acer and Asus machines and must be completely uninstalled from the system.

Comodo Antivirus
Prevents Tracker from using cmdtwain
Prevents Tracker 11 from installing or printing.

Bit Defender Total Protection Plan
Does not allow exceptions for network paths.

Total Defense Internet Security
Prevents Tracker Client from finding the database.

Kaspersky ALL VERSIONS
Prevents critical system files from installing / operating.

Avast ALL VERSIONS
Prevents critical system files from installing / operating.

AVG Antivirus ALL VERSIONS
Prevents critical system files from installing / operating.

ESet’s NOD32
Incompatible with the Eye-Fi manager. Version 6.5+ has been found to block ITRANS.
Spyware Doctor with Antivirus version 5 and higher