Support

Our Technical Support team is ready and available to help, whether you need little or lots of support. Our dedicated, knowledgeable staff is here to answer any question big or small.

Support2018-11-09T19:15:01+00:00

 

Having access to a knowledgeable and an experienced support team not only gives you accurate information you need; our support experts will provide you with the most complete support for Tracker. After all, who better to answer your questions about Tracker than a Tracker expert?

SOS Support

  1. Click on the “DOWNLOAD SOS” button to initiate the download.  If you are unable to open the link, right-click on the button and select “Save Target As…”
  2. Run the downloaded program.  Some browsers may require you to download and run or save the program and then run.  In some cases the program will be located in your Downloads Folder.  The program name is SplashtopSOS.exe
  3. After you have opened and are running the program, please give the 9 digit number provided to your Tracker Support Representative.
  4. Keep the Splashtop program window opened during the entire session and do not close it.

Download SOS

Client Support

For one-on-one support, please download Splashtop to communicate directly with a Tracker Support Professional.

After the installation is done please replace

“MY OFFICE NAME” to THE NAME OF YOUR OFFICE

and leave all other text as is (please see example below).
No other changes are needed during the installation.

Change to Practice's Name

Download Splashtop

System Requirements

For all specs and system requirements for Tracker, please view our PDF through the button below.

View System Requirements

Support Form

Need to contact us?

Call us toll-free: 1-800-922-7434 ext. 2 or email us at: support@bridge-network.com

Hours of Technical Support:

Monday through Friday: 8 am – 7 pm

After Hours Emergency Support Available: 

Weekdays: 7:00 pm till 10:00 pm EST

Saturdays: 9:-00 – 5:00 pm EST

Sundays: 12:00 – 4:00 pm EST