Support

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Having access to a knowledgeable and an experienced support team not only gives you accurate information you need; our support experts will provide you with the most complete support for Tracker. After all, who better to answer your questions about Tracker than a Tracker Expert?

Call us toll-free: 1-800-922-7434 ext. 2 or email us at: support@bridge-network.com

Hours of Technical Support:

Monday – Friday: 8:00 am – 7:00 pm EST 

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After Hours Emergency Support Available: 

Weekdays: 7:00 pm – 10:00 pm EST

Saturdays: 9:-00 am – 5:00 pm EST

Sundays: 12:00 pm – 4:00 pm EST

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SOS Support

  1. Click on the “DOWNLOAD SOS” button to initiate the download.  If you are unable to open the link, right-click on the button and select “Save Target As…”
  2. Run the downloaded program.  Some browsers may require you to download and run or save the program and then run.  In some cases the program will be located in your Downloads Folder.  The program name is SplashtopSOS.exe
  3. After you have opened and are running the program, please give the 9 digit number provided to your Tracker Support Representative.
  4. Keep the Splashtop program window opened during the entire session and do not close it.

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[/fusion_tab][fusion_tab title=”Client Support” icon=”fa-users-cog fas”]

Client Support

For one-on-one support, please download Splashtop to communicate directly with a Tracker Support Professional.

After the installation is done please replace

“MY OFFICE NAME” to THE NAME OF YOUR OFFICE

and leave all other text as is (please see example below).
No other changes are needed during the installation.

Change to Practice's Name

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[/fusion_tab][fusion_tab title=”System Requirements” icon=”fa-server fas”]

System Requirements

For all specs and system requirements for Tracker, please view our PDF through the button below.

[fusion_button link=”http://gotracker.com/wp-content/uploads/2018/06/Tracker-System-Requirements.pdf” text_transform=”” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”” stretch=”default” shape=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]View System Requirements[/fusion_button]

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Support Form

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