The only Practice Management Software
you’ll ever need
An affordable “all-in-one” practice management software for practices big & small.

IMPROVE PRODUCTIVITY
Tracker offers you a collection of software features that can help build your business with its integrated business solutions. With Tracker you leverage the software to improve patient care and increase your bottom line.

ELECTRONIC COMMUNICATIONS
Maximizing productivity is a key to the success of your dental practice. Simple and easy to use integrated eServices boost front office productivity and patient communications.

ENHANCE CLINICAL CARE
Improve clinical care with comprehensive software tools for charting, treatment planning and notes. You can go fully paperless to strengthen your relationships with vendors and save you time.
Key Features
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Saying About Our Company
- Very thorough and informative. The trainer spoke very clearly. Our dental office has used Tracker for over 20 years. Always pleased with their customer service.Lindsay C. Jun 2025Mark was incredibly helpful in resolving the issues we were experiencing with our dental software freezing. He went above and beyond by following up with a call to ensure everything was functioning properly.The P. Jun 2025
- Maria C was the best and she really helped me out, Thanks Maria again and againEastenddentalcentre Jun 2025Mark Lim is an excellent communicator and I appreciate his guidance and his support!Mariela G. Jun 2025
- Nick always solves any issue quickly and efficiently!!!Ilesha R. Jun 2025Mark did an awesome job with helping me set-up the intraoral camera. He promptly responds to emails and also very punctual with the phone calls. He willingly connected with a rep from a different company to help resolve the issue.Rana G. Jun 2025
- Nick remoted into our office and helped us with all of our needs. He was very professional. Thank you so much for everything Nick! 🙂Lee M. Jun 2025absolutely love Nick, hes so sweet and was so much help. He worked efficiently and knew exactly what was wrong. Not only that but he made the experience so much better through his humouryasmin.al12 May 2025
- Very great training staff, Danica came in and was very helpful in integrating our team to going chartless.Dhia M. May 2025Maria is amazing help. She solved are issues with Rx forms where we were having problems with in the past. If I could give her more stars I would.Dr. S. May 2025
- I had the pleasure of completing a two-hour training session with Teresa from Tracker Software, and I couldn’t be more impressed. Teresa was knowledgeable, professional, and incredibly patient throughout the entire session. Her expertise with the dental software was evident as she skillfully demonstrated features directly on my laptop, making the training both practical and easy to follow. She tailored the session to my needs and ensured I felt confident using the software by the end. Outstanding service—thank you, Teresa! Highly recommended!Jauceline M. May 2025Great customer serviceAndrea B. May 2025
- Adrian the best help in tracker, thank you, Dianegunjan g. May 2025great dental software with top notch support to our staff. ongoing support when neededOffice M. May 2025
- We use Tracker Support at our Chiropody office and they are very knowledgeable and helpful, especially Mark!Chelsey O. May 2025Ky is very proficient with Tracker and helpful with all our questions!Denise Apr 2025
- Fast service, easy to use software, fantastic staff!Wen X. Apr 2025Let me start by saying that Tracker is one powerful software. Yes, it takes some attention to detail to get those reports just right, but once you really dive into its capabilities, it’s like unlocking a secret weapon that seriously cuts down on so much back-end work. The more you learn, the more you realize just how much it can do—and it’s worth every second spent getting to know it. One of the best parts? It’s Canadian! 🇨🇦 I love supporting a local company, and their customer support is nothing short of legendary. We’ve only had amazing experiences, and whenever we’ve needed help, Jerome has been an absolute rockstar. The guy knows Tracker inside and out—he’s basically a Tracker wizard! No matter the problem, he has a solution, and he does it with a great attitude every single time. If you’re looking for dental software that’s powerful, reliable, and backed by a team that genuinely cares about your success, look no further. Tracker has made our lives so much easier, and we couldn’t be happier with it!Christopher C. Mar 2025
- Fairly new to using tracker here at our clinic, I just wanted to give shout out to Nick D every time I call for some help, this guy is a superstar, he jumps on my computer and is so helpful showing me step by step how to trouble shoot my issue. He is very patient, kind and has a great sense of humor. I cross my finger every time I call that he answers the phone. He is a TOP performer within your company hands down, you are very lucky to have him apart of your team. If I could give him 10 stars I would.bobby f. Mar 2025Had in office training with Alissa today, helped my office set up e forms. She had made this process so easy to understand and this system is very user friendly. I cant believe I wait so long to switch over to e forms . Thank you Alissa for answering all my questions and quick response times for any support issues I have after you left .Siea M. Mar 2025
- On behalf of Sprout Kids Dentistry we would like to thank Adina Algra (from Tracker) for a great training session! It was very helpful and informative. Everything was explained in detail. It was our please to have you join us.Sprout K. Mar 2025I jumped into a new role and had the pleasure of training with Stacie. Stacie has been very patient, quick to respond and supportive. She is very calm and methodical in her approach to training which I am very appreciative of. I'm excited to get deeper into the program to learn more. Thank you Stacie!Andrea W. Mar 2025
- knowledgeable and fun to learn fromManager O. Mar 2025Tracker dental software and tech support are the best in the business. The tech support team is effcient and always resolves any question or concerns in a professional and timely manner. I would highly recommend Tracker. Special thanks to Dan for always delivering 110% tech support when needed!Alliston V. Mar 2025
- Tracker Support is likely one of the most reliable and thorough support services I have used. Throughout our time using Tracker software, we've encountered many intricacies specific to our clinic. This means individual attention & care is needed, and always received. They rarely apply blanket solutions, and work collaboratively to ensure issues are resolved in a complete manner. Ky is an especially detailed and patient CS employee and absolutely deserves a shout-out! 🙂Adam D. Mar 2025well-structed, interactive and making complex parts easy to understandRostam S. Feb 2025
- Theresa is amazing! Easy to talk to and explains things in away that is easy to understand for a beginner like me.Tammy D. Feb 2025Our office switched to Tracker April 1, 2024. As always at the beginning there are many challenges you encounter especially after 20 years being on a different software. This software has great features and highly recommend this software to anyone. Tracker support has been amazing but one person who has always gone above and beyond is Maria C she has always been so helpful and patient with us, we are always so so happy when she picks up the phone.V F. Feb 2025
- Trainers are helpful and knowledgeable. You can rely on them.Dr. S. Feb 2025Had a pleasant experienced with Maria, she had so much patience helping me with an ongoing technical issue and she finally fixed it for me. I appreciate all the help of the support people.Dino F. Feb 2025
- We are so happy with rep. Maria-C, she is the best one. Thank you for your support and knowledge.Dento C. Jan 2025I recently had the pleasure of working with John L to purchase subscription to Tracker Subscription for EDI (Electronic Data Interchange) system, and I cannot speak highly enough of the experience. From the start, John demonstrated a deep understanding of our business needs and expertly guided us through the options available, ensuring we selected the best solution tailored to our requirements. What stood out the most was John’s exceptional communication skills. They were always responsive, thoroughly explaining each step of the process and addressing all of our questions with patience and clarity. Additionally, their knowledge of the tracker’s capabilities and how it integrates with our existing EDI framework was truly impressive. Not only did he provide an outstanding level of service, but they also went above and beyond in making sure our setup was seamless, offering valuable advice and ensuring we were fully supported throughout the entire purchase journey. If you’re looking for someone who can provide not just a product, but a comprehensive, customer-centric experience, I highly recommend working with John from Tracker. Their professionalism, expertise, and commitment to customer satisfaction are unparalleled. Thank you, John Legourdas, for making this an exceptional experience! Best regards, Eugene .A. Fridman Denturist Professional Corp Eugene Aaron Fridman DDEugene F. Jan 2025
- Ky was very helpful in my support call today- taking time to explain things and showing me shortcuts accordingly. I appreciate the knowledge and explanations. I consider myself a high level tracker user and he was armed with knowledge to support my advanced questions. Thanks KyChristina C. Jan 2025Called Tracker technical support early on a Saturday morning as our clinic was having issues. Within minutes I received a call back from Neil the tech and he helped solve our issue in a speedy friendly manner. Really appreciated that tech support was open on a Saturday and that they call back so quickly. Thanks again NeilKeri P. Jan 2025
- The bridge network team is very supportive and quickly responds to calls. Trainers and support member are very tech savvy and knowledgeable. Highly recommended.Woodchester D. Oct 2024Thank you Nick for your undivided attention and support! It was a pleasure speaking with you today!Apex D. Oct 2024
- Nicholas has to be the fastest, best tech in the game. AMAZING support 🙏🏼Enrica J. Oct 2024Am loving the ongoing training provided by webinars from Tracker. They have a wonderful team of experts always ready to help when we call support. Good job Tracker team !Cheam F. Sep 2024
- Theresa was really awesome! She’s very personable and gave us very comprehensive training that was applicable to everyone in the office, we’re all very excited to utilize the software and work smarter!Alicia B. Sep 2024Teresa is so professional and knows her stuff! We recommend her to everyone.Apple T. Sep 2024
- I needed help with my Google reviews, Adrian helped me in a timely manner, just fast and reliable service. Love it!!O P. Sep 2024Nick from Tracker IT support was an amazing help! Highly Recommend!Kevin P. Aug 2024
- Great support. Thank you Adrian from Tracker SupportDr. J. Aug 2024We have absolutely loved doing the training with Alissa! She is very good at explaining and at accommodating our office. We especially appreciated her telling us how she uses tracker and what her preferred methods are.Centre D. Aug 2024
- Tima provided our office with training on Tracker. Her impeccable instruction, coupled with her evident passion for both the system and the dental industry, was truly remarkable. Thank you Tracker!Kingdentistry A. Aug 2024I had a training session with Jyoti, and she was absolutely fantastic - she understood that I already had Tracker experience, so she maximized our training time to get into the nitty gritty and fine details of how I wanted to have our software set up. Super friendly, always checked in to make sure she wasn't going too fast, very efficient. I have always had excellent experiences every time I've had a call with Tracker, be it with their support or training teams.Ellie M. Aug 2024
- Nick is the best!! He helped me with a discount issue. He did it once himself then allowed me to do it. Great teacher!! Thanks Nick! Rhonda 🙂Office M. Jul 2024Huge shout out to Ky at Tracker Support! I am thoroughly impressed with his service. Not only did he quickly understand the problem I was having & able to rectify it, he followed up the following day to ensure I had not ran into any other issues. Way to go Ky!! 👏😃Yvonne Jul 2024
- Mark was super amazing and helpful! did his best super sweet! the guy was a gem!Hailee F. Jul 2024Mark Kim, helped our office staff, very professionally and patiently.MAHTAB M. Jul 2024
- quick and simple solution for my problem, Thanks Mark!!Cheam F. Jul 2024mark responded very quickly and was very helpful in resolving our computer issues. Very kind and knowledgeable.Christine R. Jul 2024
- Mark Lim is simply the best!Dr. E. Jul 2024Adrian is diligent, friendly and very helpful. He is thorough and makes sure everything is accurate before he is done.Community G. Jun 2024
- We recently transitioned to a new dental software, which initially seemed like a daunting task that our team was not eagerly anticipating. However, the exceptional support and continuous reassurance we received throughout the process turned what could have been a challenging experience into a smooth and manageable one. The software itself is a significant upgrade from what we were previously using. Its advanced features and user-friendly interface have continually exceeded our expectations and left us impressed. The level of expert support we received during the implementation phase was nothing short of amazing. The support team went out of their way to ensure we were comfortable with the new system, offering extensive in-office training and answering all our questions with patience and clarity. Their commitment to our success was evident as they bent over backward to make sure we felt confident every step of the way. Moreover, the additional resources provided, such as continuing education videos, webinars, and guest speakers, have been incredibly beneficial. These resources are not only informative but also empower us to maximize the software's potential and stay updated with the latest industry trends. I cannot express enough how grateful we are for this positive transition. Thank you, Tracker, for making this move a resounding success. A special thanks to the following team members: Kelly, Dalida, Jerome, Alissa and Deesha. Your dedication and expertise have made a significant difference, and Tracker is truly fortunate to have you on their team. Nicole - Office Manager at Centenary DentalNicole C. Jun 2024Our office called to speak with tech support this morning, and we were helped by Adrian. He was super helpful, and very friendly. We had 3 different coworkers speak with him, and one of us had a list of things to reccomend/go over and he was happy to help! Thank you Adrian 🙂Mint D. Jun 2024
- We recently needed help with an issue with our Tracker software that was impacting our workflow and reached out to our Tracker tech support team. A special shout out & thanks to Kirk, although he had never seen this problem before, he worked hard on resolving the issue. Thanks to his expertise and diligence, we were able to get back to serving our patients without too much delay We highly recommend Tracker’s support team, their availability, professionalism and dedication to solving problems make them stand out from all other dental management software companies!! NOVO Dental CentreYvonne v. Jun 2024Nick is the absolute BEST to get for any support issues. He's ALWAYS friendly, makes you laugh and never makes you feel dumb when you don't understand something. I wish I could get him every time. I would give 100 stars and a hot coco with tiny marshmallows if I could!Jill A. Apr 2024
- I truly appreciated Jyoti in her way she made the training specific to my learning style, it was so interactive to my practice current state. I found her so helpful and personable. Excited to take more sessions with her.Natalie-May H. Apr 2024Theresa is wonderful! She has been training us on the new tracker program here at Arkona Dental Clinic. She is a wealth of knowledge and has helped us tremendously.Alex C. Apr 2024
- Nick is the absolute BEST to work with!! He always knows how to fix the errors made, how to make sense of the reports, why they pull the way they do and, how to understand them. His cheery attitude and lovely personality make my day whenever I call. I am SO thankful to him and all of the tracker team for their support.Hanover D. Mar 2024Jyoti was extremely patient and kind during our training sessions. She was very knowledgeable and made the whole process fun. The system is user friendly, and quick to learn.Rafia P. Mar 2024
- Amazing trainer, very thorough with explanation of tracker system. Answers any questions and concerns. Easy to follow her direction.Jessica K. Mar 2024Theresa came to our office to show us how to use Tracker efficiently. She was a great trainer, helpful, understanding and took the time to sit with us and make sure we understood what we were doing. Thanks so much Theresa! Looking forward to utilizing the knowledge.Abigail C. Mar 2024
- bramcountry dental very much impressed by t5he help given to us by NICK.bramcountry dental Mar 2024
Sorted out our troubles and we are really thankfull for his services and help.Thank you to Adrian for setting up our system for the denturist fee guide. He is very patient and polite.Centre S. Mar 2024 - Theresa the tracker trainer is the one to get at your office. She provided comprehensive, thorough information. Our office benefited from her clinical dental experience combined with her tracker software experience.Jason K. Mar 2024Great experience, Teresa was amazing. She did an awesome job answering all questions and showing us different ways to utilize tracker to make our jobs easier !Tara Feb 2024
- Great training support and trainers as well!North Y. Jan 2024Alissa from Tracker in B.C. is amazing. We are an office in Brampton and I usually call Toronto. However, Alissa will be the one to reach out to me faster than anyone else that is closer to me. She is so efficient and very knowledgeable in all my requests and questions. She is always my life saver! Thank you for always helping out. Gin Ferrer Office Manager Trinity/Centennial Dental Centre (Brampton, ON)Gin G. Jan 2024
- Excellent service! Fast and friendly. Very knowledgeable. Nick was able to solve my issues immediately.Danielle C. Nov 2023Tracker has amazing support team, very quick to responded. I enjoy working with Nick very positive, and always goes above and beyond.janis m. Nov 2023
- Joanne we skilled, kind with great demeanor. staff was appreciative of her presence and knowledge for the tracker clinical training.Nima Oct 2023Jerome is very passionate about his job. An excellent and motivating instructor and mentor. Jerome has an in depth of knowledge about Tracker and all its fantastic and practical features and coaches staff in a manner that everyone wants to have him back for more training sessions...Thank you so much!Dr. M. Aug 2023
- Thanks for the support team. They are awesome and solved our questions very effective. Especially the trainer Dan who is very in detail to give us a lots of support for the features we barely used before. Great job tracker!Northland V. Aug 2023I used Tracker at a previous office and after getting used to it I absolutely loved it. When I switched offices I managed to convince my boss to switch software. So glad to be using Tracker again, I love the support (Nick is awesome, as are the other Techs). It is user friendly and it's features make life a lot easier and allow more time to concentrate on other tasks.Receptionist D. Jul 2023
- I have had the best experience calling in and receiving technical support whenever I have a question. Nick especially has been super helpful and kind whenever I have talked to him.Jody D. Jul 2023Nick and Ky are so knowledgeable and know the answers to all the questions!Lisa M. Jul 2023
- Tracker is a windows based software program making it extremely user friendly. Their webinars are very informative and each one is a manageable amount of time so that you don't have to set aside a huge chunk of time that you may not have. Their technical support is great, since they are able to show me what I need in terms I understand!Lucan D. Jul 2023Hands down the best dental practice management software! My office switched from one that doesn’t even compare to tracker! The reporting, clinical charting are just a few of my favourite features! Not to mention tracker has the ability to communicate with patients via text within the program! The support is also unlike any other company! Jerome is a fantastic trainer and I can’t say enough good things about John. All around an amazing company that truly cares about the clinics they are partnered with! Has truly helped change and improve our clinic in so many ways ! Highly recommend! You will not regret it !Tasha K. Jun 2023
- Worked with Ken in an emergency server replacement and he was awesome!Satnam G. Jun 2023Christina Weichenthal was our trainer for the day and she was absolutely incredible. Her knowledge of the Tracker program and Dentistry, made our learning session so easy and understandable. If you need a trainer, Christina is your trainer!! I left with some much information on how to use Tracker properly! Thank you Christina!!Water S. May 2023
- An immaculate software with an incredible team behind it!Maria G. May 2023I have been using Tracker for my independent dental hygiene practice since 2012 and The Bridge Network have been great to support me from being a dental hygienist to learning how to be a receptionist.Charlane s. May 2023
- Theresa Pasquino is simply THE BEST. We are a new dental specialty office using Tracker for the first time and Theresa's guidance has been exactly what we needed! She not only knows everything but she knows how to teach us to perform every task in a very straight forward and efficient way. Her experience as an Office Manager and her great personality makes her the best trainer. She is able to predict what we will ask and what we need even before we know 😂🤣562 E. Apr 2023Adina is knowledgeable and patient - great qualities in a trainer! We all learned so much in one session and we look forward to working with her again! The best!Julie R. Mar 2023
- Tracker held a Webinar for Spring Cleaning, to help manage the chaos of a busy schedule. Super insightful, they answered questions with clarity and examples.Claire H. Mar 2023Tracker Software is really good, Customer service is great and responds immediately, Trainers are good as well but I started loving it when I got financial training by Jessica, she is awesome - Riz:)Uptown O. Mar 2023
- Very happy with this program and there support department. I have worked in the dental industry for 40+ years and I am finally back using Tracker for the past 3 years. Definitely it is number one for me.Menely L. Mar 2023The best experience ever! So helpful 🙂Palermo V. Feb 2023
- Theresa's an amazing, she took such care of our dental office! She was a blessing 15/10 🙌Brittany-Ann H. Feb 2023Super knowledgeable, quick and easy! Helped me with all of my needs 🙂 Definitely recommend! Nicholas was amazing and politeAshley K. Jan 2023
- Theresa's an amazing, she took such care of our dental office! She was a blessing 15/10 🙌Brittany M. Dec 2022Theresa! Best trainer ever! Would recommend! Trained Dr. Kaurs dentistry and I have learned so much!Alex H. Dec 2022
- Amazing experience with Dan(Daniel and Mark)they both are amazing .The customer service is above and beyond .Shreya P. Dec 2022At Dr Kaurs office we had Theresa as a trainer for our staff and my goodness! She was fabulous!!!!!!! 13 thumbs up!Hailee F. Dec 2022
- Christina W was the best trainer!! She was incredibly knowledgeable and super helpful. We loved having her around and would recommend her training skills to any office needing a refresher! Thanks Christina!!Belle R. Oct 2022Dan was the absolute best help today! Thank you so much for going above and beyond in helping me resolve all my technical issues.Fraserview D. Sep 2022
- Nick was absolutely tremendous helping me out today! I have a huge dental practice and he patiently updated our computer settings to fix issues with Tracker. He was incredibly patient while we went computer by computer and worked efficiently to solve the problem. If there were more stars, he'd get 'em!Kale D. Sep 2022Tracker Tech Support is always so helpful!Waterford D. Jun 2022
They are always going above and beyond, and are very informative. They not only fix the issue but walk you through how to troubleshoot it.
I just spoke with Nick and he is always so friendly and understanding! - We were having ongoing issues with our EDI submissions and had a few calls to Tracker for help. All technicians we've had to work with have always been friendly and helpful. However, this time around the issue was a little more complicated than usual and the technician, Mark was persistent in his effort to resolve this. He was extremely patient and needless to say very helpful. He offered great technical help/service trying to resolve the issue. It took a few remote session but he managed to correct it and I was impressed and pleased that he would called us back a day or 2 later to followed-up and make sure all was working. Great service!Centric D. May 2022We recently had training from Adina and it was such a great experience! She was kind, knowledgable, patient and solutions-focused, and our team was left feeling confident about applying what she had taught us. It was wonderful to work with someone so focused on the practices' and team's success - thank you again!Lindsay L. May 2022
- I was very impressed with Dan on the phone today he helped me find some information that really had me stumped it took only a few minutes and he was so nice and quick it started my day off great. I find the staff at Bridge Network so helpful.Mary D. Apr 2022Tracker is our software in all 4 of our offices. I would not use any other program and the team at The Bridge Network is amazing.Shana J. Apr 2022
- Ky was awesome, he helped me out with so many different situations that i was having problems with. Thanks so much Ky, Antonella from Dr. Wayne Okamura's office in Vancouver, B.C.Wayne O. Apr 2022I've had an excellent experience today with Treldon. He fixed all my issues on Tracker10. Thank you for all the help, Treldon!Rosie M. Apr 2022
- Wonderful software with exceptional support !! Jessica , Neil , John , Linda all are great people !! Thanks guys for all your support 🙂Partapjot G. Apr 2022Called Tracker Tech support and had a great experience with Nick! He was thorough, pleasant, entertaining, and was able to fix the issue in a timely manner. 🙂Jason Kruger Apr 2022
- Completed a webinar recently - content was relevant to new software features at the advanced level.Erin A. Mar 2022Kyrhonda h. Mar 2022
- ALWAYS PROFESSIONAL AND HELPFULHeba E. Mar 2022Ky was extremely helpful and knowledgable.Cathy C. Mar 2022
- Yesterday we had the pleasure of Tema assisting us with advanced learning with our program. She took the time to simplify & so us the most efficient ways to do things. Darlin - where have you been. Hoping to book her back with us soon! Again many thanks from everyone.Front D. Mar 2022A comprehensive dental software and good supportSHARIF A. Mar 2022
- Theresa was our Tracker trainer for The Wright Clinic in London. It is a dental clinic providing care for the marginalized population. Theresa was very patient as she trained us in a program that none of us were familiar with. She spent time with us individually as we each learned our part of the program that we would be dealing with on a daily basis. She is truly an expert and still to this day is guiding me with different aspects of the program. Tracker has truly made our life easier now that we have it down pat and all thanks to Theresa for being so wonderful at her training!!! Kim JovichevichTheresa P. Mar 2022These guys always take care of the issues that may come up. Whether it is something big or small, they always take the time to explain to myself or staff. Spoke with Kirk today, and he helped avoid some major database issues to keep the practice running smoothly. Keep up the great work!Sasha Goolcharan Feb 2022
- Had the pleasure of talking to Mark today. He addressed each situation I brought to his attention and was able to successfully guide me to a resolution. He was calm, knowledgeable and efficient.Dr. K. Feb 2022
Casa Dental, Dupont
JessicaKy, I would really like to thank you for your help and guidance today. You were extremely helpful and also friendly on the phone, answering all my questions in a very professional and easy to understand way.Nancy S. Feb 2022
thank you again!! - Ky, I would really like to thank you for your help and guidance today. You were extremely helpful and also friendly on the phone, answering all my questions in a very professional and easy to understand way.Nancy Scolieri Feb 2022
thank you again!!I had the pleasure speaking with Aleks Maksimovic at The Bridge Network. He explained a few things regarding templates that was very good information and he also did a recoding for my template which I thought he went above and beyond to help us out. Thank you Aleks for the great customer service very much appreciated.Sheri Q. Jan 2022 - My office uses Tracker for our dental software. We were experiencing some issues with the automatic email system and I had left a message on the Tracker help line. One of the employees, Neil, called me back the very next business day and resolved all the issues I was having. He was knowledgeable, pleasant on the phone, and explained all the technical issues I was experiencing in very easy to understand terms. Would recommend!Reception S. Jan 2022Dalida and Jesse came to our Dental Office to train our team with Tracker, they were excellent the all time, very patient, and the way to train us was amazing, in only 2 days we already feel so comfortable in using Tracker, I would definitely recommend them! Thanks a lot for all the help 🙂Dental B. Jan 2022
- Our specialty dental practice recently became a new Tracker client. We had the fortunate experience of having Dalida as our in-office trainer. She made the transition from our previous software as smooth as possible. She is friendly, knowledgeable and helpful. She made sure that everyone at the office was comfortable with the transition. Also, thanks to Kelly at head office for answering all of my questions.Dina L. Jan 2022Adina was knowledgeable, friendly and patient with us during the training. She was able to help us with any questions and to make sure everything was running correctly. She helped make daily tasks more efficient and offered advice if she thought something else would work.Nicole T. Jan 2022
- We have had a few issues due to a power surge and I have called Nick at Tracker support 4 times today. He is without doubt the most patient person I have spoken to there. He is friendly and very knowledgable. He fixed our system and seemed happy to do so, even after the fourth call. Thanks Nick, you are a star (or a 5 stars)Cathy C. Jan 2022I had a pretty dire issue and called Tracker Support. Was greeted by Nicholas who helped resolve my issue in no time. Nicholas, it is always a pleasure to work with you. I know that I am in good hands when you pick up. While Tracker Support is incredibly helpful, I do find that Nicholas goes above and beyond. Thanks again! - SarahSarah P. Jan 2022
- Dan at Tracker and all Tracker employees are extremely helpful and always available and have the right answers. I recommend them 100%. I have been using them for 10 years now within the clinics I have been working in and have never had an issue. I am always able to let anyone know my experience if any one has questions about how Tracker is in the Dental clinics.Megan B. Jan 2022We were having issues with insurance cheques and Dan at Tracker Support helped me along the way. It took us a few weeks of back and forth but he followed up with me every week to work on the issue at hand. Tracker Support has been a great help to us for many other issues as well and I would recommend this program to any office.Nicole S. Jan 2022
- Lea from Dr. Daniel Zimmermans office. Just received the Tracker 11 upgrade. I spent an hour and a half today with Kirk on training session. Kirk was very kind and patient. Dr Zimmerman and I are very grateful for his compassion and guidance. We highly recommend him!Dr. D. Jan 2022Spoke to Ky . I had the most amazing experience. He took his time and answer all my questions as well as listening of every little details I have a concern with, I fell more confidence today after talking to him regarding updated some medicals forms. In general he knows very well what he is talking about. He also took his time to ask me otter things about the program in case I wasn't sure. He is a great support hopefully stay with tracker forever.Casa D. Jan 2022
- Garcia Dental Care-Queen had the pleasure and privilege to have Adina Bartos for Tracker 11 training in our office. She was very informative and structured which allowed for a great deal of information to be shared. We would highly recommend Adina as your trainer.S C. Jan 2022NICHOLAS from customer support deserves a big fat raise. He was SUPER HELPFUL, courteous, and went above and beyond helping us get our covid screening templates and confirmation messages up to a top notch level of quality. I really appreciated his ease and proactivenes. In 8 years of working in dentistry, I must say that after speaking with HUNDREDS of customer service representatives, Nicholas' customer care and work ethic goes UNMATCHED with anyone that has been on the other end of the phone line trouble shooting with me before. THANK YOU !!! Keep making people laugh. You made my day, and I know you will bless many others!... GIVE THIS GUY A RAISE!!!!!!!!!!Christine H. Jan 2022
- Adina was knowledgeable, friendly and patient with us during the training. She was able to help us with any questions and to make sure everything was running correctly. She helped make daily tasks more efficient and offered advice if she thought something else would work.Nicole Timmermans Jan 2022Today I called and spoke with Nick!!! I always like speaking to Nick because he know every answer to all my questions. Nick is super personable. I have been in customer Service for over 20 years and Nick is a superstar in customer service. Tracker you have a great employee and he deserve a raise and please let him know how I as a customer I 1000% appreciate all his help and conversations every time I call tracker for help. I have done tons of hiring and as a manager in dental I would have hired Nick in a min!!! Thank You Nick for all your help and I love our great conversations- I do not feel like a number when I call Tracker with Nick!!! Keep up the amazing customer service NICK!!!!Poole Creek Family Dentistry Jan 2022
- We had training with Joanie and she was wonderful. Very knowledgeable, patient and friendly. Tracker is easy to use and their tech support team are great as well. Would highly recommend the program.Janet L. Dec 2021Nick is always a tremendous help each time we call for support. He offers humor to the conversation which makes us feel as if no question is too ridiculous to ask!Mill L. Nov 2021
- Theresa was our Tracker trainer for The Wright Clinic in London. It is a dental clinic providing care for the marginalized population.Kim J. Nov 2021
Theresa was very patient as she trained us in a program that none of us were familiar with. She spent time with us individually as we each learned our part of the program that we would be dealing with on a daily basis.
She is truly an expert and still to this day is guiding me with different aspects of the program. Tracker has truly made our life easier now that we have it down pat and all thanks to Theresa for being so wonderful at her training!!!
Kim JovichevichWe recently had Jerome visit our office to do a general software update session for the group. We have some new staff and others that are very comfortable with Tracker. We all had lots of helpful info we took away from our session that we can implement into our daily routines.Sue O. Nov 2021 - Our trainer was amazing and despite several computer glitches taught us how to make the most of the new tracker eservices and remained calm and friendly. We are looking forward to the huge stress reduction this time saving program will give us 🙂tara h. Nov 2021Tracker 11 has made it so much easier to manage our day. The software can do everything you need and then some with just a click of a button. The integration and training were flawless. I highly recommend Tracker as your dental software program.Michael B. Nov 2021
- Thank you for the ongoing and informative webinar series - each time we participate we become even more efficient in our client care as you introduce us to additional features we were not fully utilizing!! 😊👍NOVO D. Oct 2021Tracker is by far my favourite dental software program . It is user friendly and has great tech support. Nicholas was an exceptional today, and Cameron has also really wowed me with above and beyond service. Thanks for always helping to smooth out whatever issues may arise in our day!Alyssa V. Sep 2021
- Thank you very much Ky. Your help today trouble shooting our problem was excellent. Your patience with us was above and beyond. The transition from Tracker 10 to Tracker 11 has a real learning curve and you helped so much to balance with our batch payment. We can go home now. Thank you. You are a great asset to your company.Aliki I. Jun 2021My experience with Tracker & their support team has been incredible! I've had one on one training with Jessica and she's been very helpful from the beginning. I love that she's quick to respond via email whenever I have questions regarding payments or insurance. This is my first time using Tracker, and I find it very user friendly!cfamisan Jan 2021
- I have been a Tracker user for the last 16 years, as long as I have owned my practice. I have always been very happy with the system. It all flows well, integrates the charting, x-rays, and reports so efficiently. I have to add that what they have done to help with the new COVID protocols is so impressive. We have automated the screening tools to be sent to all patients prior to their appointments, have set up a virtual waiting room, and many other very useful additions. GREAT work and always good support. Thank you, John, Neil and the Tracker Team!Andrew K. Jan 2021IT support is fully knowledgeable, responds in a timely manner and is super punctual with over phone appointments. Today Dan did some necessary updates on our Tracker software and fully explained what was being done. He was professional and provided answers to my several questions. We have always been happy with their service from day one whether it was IT support or calling in to as a quick question. Thank you so much for your professionalism and expertise! -Lawrence Midland Dental Centre-Dental O. Jan 2021
- Just finished another great Webinar this afternoon - We made the decision to switch the clinics in our organization to Tracker a while ago and have never once looked back. It has enabled us to switch our clinics to being paperless, more efficient, and feel more connected with our patients than ever. The tech support has been awesome and a big shout out to the trainers Dalida and Jerome- couldn't have asked for better! Their support, patience and knowledge made the transition easy. We love the on-going connection we have to them via Webinars, blogs, continued communication and training sessions to build on the foundation they laid out. Answers are always a quick call/email away! Thanks all for a great experience to everyone at TrackerRoxie P. Jan 2021We have been using Tracker Dental software for over 15 years at our clinic. The Bridge Network's constant innovations and support are amazing. I spoke with Nick from Tech support and he was absolutely awesome. Highly recommend 🙂Deb P. Jan 2021
- Tracker's e-services are absolutely fantastic! Our office has been able to save so much administrative time with features like E-forms, two way texting, and reviews! The e-forms have truly allowed our office to run much more efficiently, especially considering the new COVID protocols. Additionally, every time we have a question the teams at tracker always returns calls promptly, and ensure all our questions are answered. They often end up teaching us more about some of the powerful tools tracker has, in such easy to understand ways. I've also attended some of the webinars, and they are really great info sessions that help you better understand the full capacity of the software. Thank you!South G. Jan 2021Today I had the pleasure of speaking with Nick. I never take the time to write reviews however I feel this experience is worth the effort. Not only did he resolve my complicated accounting challenge in a very timely manner, he was also very friendly, professional, patient, hilarious and turned a frustrating situation into an enjoyable learning experience. I highly recommend this company based on my assistance today. Nothing short of spectacular customer service!!!Word I. Jan 2021
- Had the pleasure of having Dan G as our IT Support today. We were upgrading our system and had a few questions. Not only was he very informative and insightful but he was a delight to talk to as well. He has impeccable customer service skills. I highly recommend Tracker - The Bridge Network not only for their software but for their amazing customer service that their team provides! 5 stellar stars from our office - Northern Horizon DentalNorthern H. Jan 2020I deal with Tracker Support quite frequently and they are always super helpful. I had Nick help me today and it was probably the best conversation I've ever had with a Tracker Support Staff. He was able to fix my issue quickly and was a pleasure to talk to! He was personable and funny. Thanks for all your help Nick!Aggie D. Jan 2020
- Had the pleasure of having Nicholas as our IT Support today. We had questions about using the hygiene retention list and appoint manager. Not only was he very informative and insightful but he was a delight to talk to as well. He has impeccable customer service skills. I highly recommend Tracker - The Bridge Network not only for their software but for their amazing customer service that their team provides! 5 stellar stars from our office - ShannonAnnabel B. Jan 2020Our clinic has had an amazing experience with Tracker. They have helped us set up our Pediatric Dental office. Michael and Jessica have provided us with excellent customer service. They make themselves available when needed and are quick to respond to issues. We would recommend them without hesitation!Little P. Mar 2019
- We have been partnered with The Bridge Network since 2002 and they are a great company to deal with. Their technicians are fabulous and their trainers are fantastic. We had a "glitch" recently and the technical team never gave up until the solution was found. (Thanks Dan!) We are a large office and very busy so timely solutions are imperative....that is what we receive from Tracker everytime!Cheryl R. Mar 2019We had another phase of training for our new software Tracker. This software continues to impress me!! Our training was with Adina & she was in a word awesome!! She explained everything in a clear & concise manner, she even had many helpful ideas that we could implement to make the transition to paperless easier!! We all felt much less intimidated afterwards. Thank you Tracker & Adina for your continued excellent service..Teresa E. Mar 2019
- We have used Tracker for the last 7+ years and have used both Tracker 10 and 11, so I've seen many great changes and improvements with the software. We've transitioned from 1 office to 3 offices, and merging the database together earlier this year. John was awesome with helping us with the big merge! He was always there to make sure we had a smooth transition. When we have any issues and he's not available, he's quick to redirect us to another tech on his team - Greg and Steve - who are also very knowledgeable and helpful! We highly recommend Tracker as it's very user-friendly and there's so many features that come with the software that I am still learning about today.Cindy @. Jan 2019We just set up a Pediatric Dental practice and would highly recommend Tracker. The program has so much to offer from clinical and business standpoints. It is user friendly and helps us to be more efficient. The customer service has been excellent from demo to training. Michael has went above and beyond to help us. Jessica is a skilled, friendly, patient and excellent trainer. The team as a whole is professional and very customer service oriented.Deborah A. Jan 2019
- I have been using Tracker since 1999. I recently upgraded to Tracker 11 and it has made all the difference to our clinic. The training/support from Dalita was awesome. Her vast knowledge jump started us into utilizing the program more efficiently. The follow up training with Theresa was awesome as well. Both trainers are knowledgeable, fun to work with and encouraging. I highly recommend this software program and these two ladies- enthusiastic personalities and left us feeling it was money well spent.Karen T. Jan 2019I want to say that Daniel Engel has been a great help to me while getting to know and use Tracker in our office. He has been patient and informative and has gone above and beyond to make sure I understand Tracker and has helped implement some of our T Word forms while on the phone with me. Sometimes little problems seem so great when your working at something new and its reassuring to have good people helping you out.South A. Jan 2019
- very much impressed by t5he help given to us by NICK. Sorted out our troubles and we are really thankfull for his services and help.bramcountry d. Jan 1970