Electronic Patient Communication

eServices: Improve patient communication, reduce no shows & cancellations through automated tasks and communications
 Learn more – Watch this eServices Video 

eConfirm

Remind and confirm appointments through automated text messaging (SMS) or by email. eConfirm will maximize your recall and keep your operatories filled, as well as follow up on outstanding treatments, book short notice appointments & reactivate lost or dormant patients.

eForms

Develop your own fully customizable online electronic forms and ask patients to complete and submit them in advance – from anywhere/anytime, prior to their scheduled appointment. Completed eforms (ie: New Patient & Covid Pre-Screening forms) are automatically imported into Tracker, enabling your staff to verify patient information in advance, ensuring info is accurate and any alerts flagged/highlighted.

eBooking

Patients can book their appointments online choosing a time that works for them. You will still have full control of your schedule, allowing patients to choose only from appointments blocks that you make available. eBooking reduces the risk of having patients reschedule an appointment, ensuring you to always have a full schedule.

eMessage

Free up your phone lines and communicate with your patients through text messaging, today’s preferred method of communication. With eMessage, you can send custom text messages directly to your patients’ mobile numbers before and/or after their appointments. Patients can send text messages to change their appointments or to ask a quick question and get a quick response back.

eReviews

Drive positive online 5 Star eReviews by allowing your existing, most satisfied patients to post reviews. Word-of-mouth referral is the strongest marketing tool for dental practices. Patients say online reviews are just as important as a dentist’s credentials. Our 5 Star eReviews will most definitely help to promote and gain new patients for your practice.

Virtual Waiting Room

Thirty (30) minutes before your patient arrives, a text goes out asking patient to text back “ARRIVED” when they arrive and to stay in their vehicle. When office is ready for patient to come in, the office texts them to come in. This is managed by flow states.

Automated Embedded COVID Screening Form

When a confirmation goes out, Tracker will also create a Covid screening form invite. When patient confirms, they are then auto redirected to the COVID screening. Tracker Today will also let you know ahead of time (2 days forward), which patients still have not been screened, so you can follow up.

ePhone

With ePhone (aka: Caller ID), when a call is received, a pop-up in Tracker will appear with the phone number and name of the patient. Accept the call and Tracker will pull up the patient profile on your screen. You can also call patients directly from Tracker. Integrates with Wildix and 3CX phone systems too!

To see how it works, please watch our short video.

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